“To be a leader in revolutionizing post acute and long term care services.”
Services – Our services are designed to enhance the dignity and quality of life of every resident entrusted to our care.
Customer – We achieve excellence by listening and responding to our customers.
Employee – Quality employees are essential to providing excellent care and services.
Financial – Only from a strong financial position can we meet the needs of our customers and our employees.
Our Commitment to Excellence
¨To remember that we are in the business of caring. When dealing with a customer, we will never underestimate the importance of taking a few extra seconds to listen, smile, or hold a hand.”
¨To remember that when a customer identifies a problem or concern, that this provides us with an opportunity for improvement.”
¨To treat every Resident as we would want to be treated if we were they.”
¨To treat every employee with the same dignity, respect, and privacy with which we expect them to treat our residents.”
¨To remember that good communication is essential between employees of all levels in order for everyone to do their best.”
¨To remember that the best minute spent is the one invested in people.”
¨To recognize that the expert in any job is most often the person performing it.
¨To recognize that in order to be extraordinary you must be willing to provide “extra.”
“To remember that pre-work prevents re-work.”